Warranty and Returns

Our warranty is designed to protect you against manufacturing defects. It covers:

• Manufacturing defects: Defects in materials or workmanship on the part of the manufacturer.
• Electronics: Electronic malfunctions and component failures not caused by user error.
• Structure: Structural damage not caused by misuse, drops, or accidents.
• Functionality: Proper operation of the self-cleaning nozzles, heated seat, and control panel.

The following situations are not covered by the warranty:

• Installation: Damage caused by improper installation or incorrect hydraulic configuration.
• Wear and tear: Normal wear and tear, discoloration, or cosmetic scratches.
• External factors: Damage caused by power surges, accidents, or water entering the device from outside.
• Commercial Use: Products used in commercial settings without prior authorization.

If you believe your product is eligible for warranty service, please contact us at hello@shopcleanwave.com.

In your message, please include the following information:

1. Order number or proof of purchase.
2. Problem description.
3. Photos or a video of the problem (if applicable).

Our goal is to respond within 24–48 business hours so that we can begin resolving the issue.

Once the application has been approved, we will take the appropriate steps, which may include:

• Shipping a replacement part.
• Arranging a product exchange.
• Refer the user to a certified service center.

Note: In most cases, we cover the shipping costs for replacement parts under warranty.

Your satisfaction is our top priority. If you have any questions about your purchase, you'll find all the information you need below.

14-day return policy - as required by law

You have the right to return the product within 14 days of receiving it, without giving a reason.

Return Policy:

• The product must be in its original, undamaged condition.
• It must be returned along with all of its contents.

When is a return not possible? The right to a refund does not apply to products that, once opened, cannot be resold for hygiene reasons or due to copyright protection.

Toilets are hygiene products; therefore, items that have been installed or used cannot be returned. Customers may open the packaging to inspect the toilet.

30-Day Return Policy - ShopCleanWave.com

You have the right to return the product within 30 days of receiving it, without giving a reason.

Return Policy:

• The product must be installed in a finished bathroom beforehand—a photo of the installed unit must be submitted.
• The product must not be damaged.
• The product must be returned clean and disinfected (if it has been used or plugged in).
• It must be returned in its original, undamaged packaging, along with all of its contents.
• The product must be returned to the seller securely packaged on a EUR pallet.

Any visible signs of wear and tear may result in the refund amount being reduced by the cost of cleaning and disinfection incurred by the user.

Please note: If you are returning a product purchased as part of a bundle that included a free item, you must also return the free item. Otherwise, the refund amount will be reduced by the value of the free item. The right to return applies only to consumers.

Return shipping costs are the customer's responsibility.

We're here for you. Feel free to contact us at any time at hello@shopcleanwave.com.